No — our cleaners bring their own supplies and equipment as standard.

Kitchen (benchtops, stovetop, appliance exteriors, cabinet fronts, dining table and chairs, sink and taps, floors), bathrooms (toilet, shower, bathtub, vanity, tiles and fixtures, mirrors, floors), and bedrooms and living areas (dusting, beds and linen straightened, mirrors, cobwebs removed, carpets and floors done) — plus rubbish removed throughout. A full checklist is confirmed at booking.

Our bathroom pricing is based on the fixtures involved — toilet, shower, vanity, mirror and floor — not the size of the room. An ensuite has the same fixture set as any other bathroom, so it takes about the same time and care to clean properly, regardless of its footprint.

Securely online after your clean is complete — no cash handling required.

Yes, we aim to keep the same cleaner assigned to your home for every recurring visit.

Let us know within 24 hours and we'll return to fix any issues at no extra cost.

Quotes are provided in good faith based on the information you give us and may be adjusted if the actual condition or size of the property differs materially on arrival. A booking is confirmed once you receive confirmation from us, whether by email, SMS, or through our booking system.

You're responsible for providing safe and timely access to the property at the agreed time, whether that's someone home, a key, or an access code. If our cleaner can't gain access, the visit will need to be rescheduled. As no deposit is currently required, no automatic fee applies — but repeated access issues may affect your ability to book with us in future.

All prices are quoted in Australian dollars (AUD) and include GST. No deposit is required to secure your booking — payment is processed securely after your clean is complete, with no cash handling on the day. If a job turns out to need significantly more time or products than quoted (for example, a much bigger mess than described), we'll let you know and may charge a reasonable additional fee before proceeding.

We ask for at least 24 hours' notice if you need to cancel or reschedule your clean, so we can offer the time slot to another customer. As no deposit is currently required, late cancellations and no-shows carry no financial penalty — but we appreciate your consideration, since last-minute changes affect your cleaner's schedule for that day. We may also need to reschedule your clean due to severe weather, unsafe conditions, or other unforeseen circumstances — we'll contact you promptly to arrange a new time.

If you're not satisfied with any part of your clean, let us know within 24 hours and we'll return to fix the issue at no extra cost. This guarantee doesn't cover pre-existing damage, wear and tear, or issues outside the agreed scope of the clean.

Tydio Cleaning Services is fully insured. We take reasonable care with your property, but we ask that valuable, fragile, or irreplaceable items be secured or pointed out in advance. We're not responsible for damage caused by pre-existing conditions, improperly secured fixtures, worn surfaces, or items not disclosed before service. Any accidental damage should be reported within 24 hours so we can assess it under our insurance.

Please make sure pets are secured, breakables and personal valuables are put away, and any specific instructions or hazards (e.g. sharp objects, chemicals) are flagged before the clean begins. Our cleaners have the right to decline tasks they consider unsafe.

Any personal information you provide is used only to deliver and manage your booking and is not sold or shared with third parties outside of what's needed to run the service (e.g. payment processing).

We may update these terms from time to time to reflect changes to our services or legal requirements. The current version will always be available on this page.

These terms are governed by the laws of New South Wales, Australia.